Privacy policy

PRIVACY POLICY

 

PROTECTING YOUR PRIVACY

We, Tipsee, are committed to protecting the privacy of our customers. We will not collect your personal information unless you choose to provide it to us voluntarily. "Personal information" is anything that is unique to you and might include your name, delivery address, credit / debit card number, billing address, email address, telephone number, age and style interests.
We will not store or keep any financial information you provide.

HOW WE USE YOUR INFORMATION

To provide you with the best, personalized experience and to understand your preferences we may request information from you. All obtained information will be collected and protected in accordance with our privacy policy.

We use your information in different ways including any of the below:

  • To provide products and services to you;
  • To communicate information regarding our products, services, promotions, events and competitions which might interest you;
  • To create orders, transaction records, agreements for the sale of products, accounts, tax invoices or receipts;
  • To gain an understanding of your information to improve or develop our products and services;
  • To carry out administration, marketing, planning, fraud and loss prevention activities, product and service development and quality control.

We may also use your information so that we, our related entities or commercial partners can promote and market products, services and special offers that will be of interest to you.

CONSENT

Tipsee will never sell or provide any of your personal details to third parties (excluding partners from which you may have entered our site) without your permission.

However, to provide the best possible service to you, we do share your data with the following categories:

  • Parties or companies that do things to get your purchases to you such as payment service providers, warehouses, order packers and delivery companies;
  • Payment services approved by you such as Afterpay, PayPal once chosen at checkout;
  • Service providers such as marketing agencies, advertising partners and website hosts;
  • Professional analytics tool providers, We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information HERE: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics HERE: https://tools.google.com/dlpage/gaoptout.;
  • Credit and fraud prevention agencies and law enforcement so that we can prevent fraud;

TYPE OF INFORMATION WE COLLECT

In order to deliver necessary and effective services, Tipsee may collect personal information, such as your name, address, telephone number, email address, your age, date of birth, your banking details or credit information and history of your interactions with us in relation to communication, transactions, products, services and activities on our site.

Tipsee may also collect non-identifiable information about you (data that has never been labelled with individual identifiers) for statistical purposes such as analysis to help improve our site. This data may include:

  • Your computer’s IP address;
  • Browser type;
  • Webpage you were visiting before you came to our site;
  • The pages within the Tipsee site that you visit;
  • The time spent on those pages, items and information searched for on our site, access times, dates and other statistics.

This data will not be used in association with any personal information.

HOW WE COLLECT YOUR INFORMATION

Your information may be collected in a variety of different ways, including:

1. Directly from you when you:

  • Browse our site;
  • Save an item;
  • Register on our site;
  • Log into our site;
  • Make a purchase from us;
  • Contact our customer support;
  • Click on any of our banners, hyperlinks or plugins; or
  • Interact with us on social media.

2. From third parties including our related entities, businesses or commercial partners.

3. From publicly available sources of information.

Data from our website is collected using various technologies including ‘cookies’ which refers to a text file that our website will send to your browser as an anonymous tag identifying your computer. Cookies help you place an order, remember items in your shopping cart, recognize when you return to our website and analyze your visiting behavior. You can set your browser to disable cookies however this may cause some parts of our website to disfunction.

MARKETING MESSAGES

Tipsee may send you marketing messages via email, SMS or other channels to keep you updated on what we’re up to and to help you see and find relevant products. You will only receive these types of messages if you have opted in.

You have the option to stop marketing messages from Tipsee at any time by adjusting your account settings, unsubscribing or getting in touch with our customer service team.

ADVERTISING

To keep you up to date and help you find relevant products, Tipsee also engages in online advertising. Like many companies, we target branded ads and banners to you when you are on other websites and apps. To do this we utilise a variety of networks and technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service, Google Analytics.

The types of advertisements you see will be based on the information you provide to us while interacting with our site (e.g. search history or pages visited) as well as ads you have engaged with previously.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store (name: function) 

_ab: Used in connection with access to admin.

_secure_session_id: Used in connection with navigation through a storefront.

cart: Used in connection with shopping cart.

cart_sig: Used in connection with checkout.

cart_ts: Used in connection with checkout.

checkout_token: Used in connection with checkout.

secret: Used in connection with checkout.

secure_customer_sig: Used in connection with customer login.

storefront_digest: Used in connection with customer login.

_shopify_u: Used to facilitate updating customer account information.

Reporting and Analytics (name: function) 

_tracking_consent: Tracking preferences.

_landing_page: Track landing pages

_orig_referrer: Track landing pages

_s: Shopify analytics.

_shopify_s: Shopify analytics.

_shopify_sa_p: Shopify analytics relating to marketing & referrals.

_shopify_sa_t: Shopify analytics relating to marketing & referrals.

_shopify_y: Shopify analytics.

_y: Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

KEEPING YOUR INFORMATION

If reasonably necessary to meet legal requirements, resolve disputes or protect us (or you) from fraud, we may also keep hold of some of your information as required.

YOUR RIGHTS

You have the right to do the following regarding your personal information:

  • Access the personal information we hold about you
  • Have us correct or change inaccurate personal information we hold about you
  • Request that we delete your data or stop collecting your data, in some circumstances
  • Ask us to stop direct marketing messages

If you would like to action any of the above or have questions regarding your rights, please get in contact with us.

MINORS

The Site is not intended for individuals under the age of 12. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy forms part of the Terms and Conditions for the use of our site. We may amend this policy, and any such changes will be effective immediately upon posting on site. Depending on the nature of the changes we may announce this change to you via email if we have your address.

If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Site.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, simply contact our Customer Service team at hello@tipsee.com.au.